FAQ: i-BELL
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Won't i-Bell attract burglars? On the contrary, by talking to someone at your door and simply saying you can't get to the door right now, you are less likely to be burgled compared to if no one answers your door. Plus i-Bell takes a series of snapshots of everyone who rings and this is stored in the cloud and can be retrieved by the owner.

Can i-Bell connect and notify more than one user? Yes, i-Bell will be able to connect and notify multiple users. This will be administered through your account once setup. The account set-up will be a simple and straightforward process.

I have several questions, where can I find the answers? Please visit http://www.i-bell.co.uk/faq for a comprehensive list of FAQs. If you still can't find what you are looking for, please contacts us, we'd be delighted to help. info@i-bell.co.uk

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: February 2015

Happy new year to all our backers and we’re looking forward to a fantastic 2015 We're sure you're all eager to hear how project i-Bell is developing and if you're not, we're still going to tell you because we're excited to share, regardless! A number of weeks have passed since our last update and a number of significant developments have been made. We've just finished work on our most recent prototype, which has made major progress in incorporating all the new features as well as improvement on the original ones. We’re still working on trying to extend the battery life by incorporating BLE ( Bluetooth Smart ) and of course sleep/wake-up mode without compromise to the delay time with call notification. Testing is of course vital to enable us to get the best results and a product that is solid and reliable as we have always promised. Testing has now started and we will let you know as soon as we have a prototype that we believe to be i-Bell v1. More importantly, given the fantastic responses, interest and our constantly growing order book, we've been working on raising additional funding to help us with the route we take for mass production. Since demand for the product has reached levels we could not have imagined at the start, we want to do all we can to ensure the product we provide is sustainable and not just a temporary techy toy. We want to give you a service without compromise. Above all, we want it to be absolutely flawless and we will accept nothing less. The last eight weeks has seen us recruit and take on new team members which have opened some pretty big doors to various manufacturers and developers. As I'm sure you'll understand, we can't give you an exact delivery date just yet. What we can give is a guarantee that every member of team i-Bell is working tirelessly every hour of every available day to deliver what we know will be a product you won't ever want to change. We're even more excited than we were on day one. We're that bit closer to satisfying our loyal backers and delivering i-Bell to you. Have an Amazing Day From The i-Bell Team

Last Updated At: 01/06/15 | See Kickstarter Update
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://i-bell.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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